FAQ
Straight answers. No bull.
Cuts, delivery, hours, returns - here's what we get asked most often.
What is your delivery area?
We deliver locally across the Dallas-Fort Worth Metroplex Monday-Friday. We do not currently offer delivery outside the DFW Metroplex.
Do you sell to individuals?
Yes. Our home delivery menu is for everyone - same beef our restaurants serve, packed for your kitchen. Order for local delivery across the DFW Metroplex Monday-Friday.
What are your operating hours?
We process Monday-Friday, 5:00 a.m. to 2:00 p.m. Delivery trucks run all day based on customer demand. Closed on Sunday.
Phone: (972) 241-1180
Email: orders@crystalcreekcattle.com
Is everything hand-cut and never frozen?
Yes. We don't break down a side until your order is placed. Every cut is hand-trimmed in our Dallas shop, vacuum-sealed, and packed cold for local delivery across the DFW Metroplex. Nothing is pre-portioned or held in inventory.
How should I store and thaw my cuts?
Refrigerate immediately on arrival. Cuts are best within 5-7 days. Vacuum-sealed cuts freeze cleanly for up to 3 months - thaw overnight in the refrigerator, never on the counter.
What's your return policy?
Love every cut, or we make it right. If something arrives that doesn't meet our standard, call us at (972) 241-1180 or email orders@crystalcreekcattle.com. We'll replace it or refund it. No questions, no friction.
Still have questions?
Talk to a real butcher.
Call (972) 241-1180 or email orders@crystalcreekcattle.com. We're at the shop Monday through Friday, 5 a.m. to 2 p.m.